Language and Culture Specialist

Language & Culture · Kelowna, British Columbia
Department Language & Culture
Employment Type Part Time
Minimum Experience Mid-level

Who We Are

At Two Hat, our mission is to help social networks build safe and healthy online communities by removing negative interactions to make room for positive human connections. We believe that everyone should be free to share online without fear of harassment or abuse.


Processing nearly 30 billion interactions a month, Two Hat enables clients across a variety of social networks and gaming companies to deliver positive user experiences by detecting and filtering harmful content in real time, before it reaches the community. More than just a filter, we provide an all-in-one content moderation solution, with data analysis, content escalations, flexible workflows, auto-moderated user reports, and more. Clients benefit from our scalable, autonomous, and transparent solution, as well as our team of industry experts who consult on best practices and industry standards. As a leading provider of content moderation best practices, we believe we can restore the original purpose of the internet - to empower positive human connection and facilitate healthy social online interactions. 


Removing illegal content is a shared responsibility. To that end, we work with international governments and  law enforcement in helping to prevent the targeting of children through the internet, and train AI to detect new child exploitation material.


What We Are Looking For

We are looking for solution-driven problem solvers to join our multicultural team as a Language and Culture Specialist. As an L&C Specialist, you will be responsible for building and maintaining your respective language. You will use your knowledge of both the language and the cultures which speak this language to ensure that classification is accurate and context based. As language evolves, whether through pop culture or natural progression, the L&C Specialists work together to ensure our clients can be confident that our languages are consistent and up to date. 

What languages are we currently looking for?

  • Turkish
  • Polish
  • Finnish
  • Spanish

As our Language & Culture Specialist you 

  • Understand and communicate the grammar, syntax and cultural specifics of your language
  • Classify the topic & risk of words/phrases
  • Build Smart Rules and groupings of words based on their semantic and morphology
  • Work as part of the Language & Culture team to problem solve issues that may arise within our tool
  • Participate in developing new and better ways of detecting content intended to circumvent our filters
  • Assist with client facing meetings to understand and solve language specific client issues/requests
  • Review chat data to ensure accurate classification
  • Analyze trending words
  • Add vocabulary to your language dictionary based on client requests, global issues, current events and other trends

Who You Are

You believe in our mission and want to make the internet a place for positive human connection.

You are a self starter, highly capable of taking initiative and proposing solutions to observed challenges. You are a team player who believes in collaboration to achieve bold goals. You have a love of details and problem solving.

You have completed (or are pursuing) post secondary education, preferably in language studies, linguistics, or computer science.  You have a strong proficiency in Microsoft Office (Excel and Office) and Google Drive (Sheets and Doc). Experience working with Confluence and/or JIRA is considered an asset. You have a strong proficiency in English in addition to fluency in your first language. Ideally, you have a strong grasp of parts of speech and language rules. You have the ability to keep concise documentation, prioritize tasks based on urgency, and organization skills.

You are familiar with social gaming and/or social networks with a willingness to learn new systems and tools. 

The Details

  • Part Time position, 20 hours/week
  • Successful candidates must be able to work during office hours.
  • Remote applicants are welcome

Two Hat welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Join us

Our Founder is a visionary who believes in a better internet for everyone- and it’s a vision each one of us stands behind. Sure, it’s a lofty goal; and maybe it sounds impossible…but we don’t think it is. Our technology is capable of more now than when we started, but unsafe users are growing increasingly deceptive. We continue to step up our game and meet those challenges at every turn. 

We are looking for brilliant, innovative and deeply conscientious people to join our team and be part of our mission. This is a place where:

  • We have an evolving startup culture of dedicated and collaborative individuals
  • A tech giant praised us for tackling - and solving - a highly complex chat feature
  • We are known as the thought leaders in the evolving space of content moderation and are engaged in shaping anti-bullying legislation in the US and EU
  • Pink Shirt Day means something to us on a deeper level
  • We believe in recognizing our peers and celebrating our shared success

Interested in applying but worried you don’t have it all? At Two Hat we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference and meet 70% of the qualifications, we encourage you to apply. Express your interest here and then follow us on Facebook, Twitter or LinkedIn to learn more about us.

Thank You

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  • Location
    Kelowna, British Columbia
  • Department
    Language & Culture
  • Employment Type
    Part Time
  • Minimum Experience