Director of Business Development

Sales & Business Development · Kelowna, British Columbia
Department Sales & Business Development
Employment Type Full Time - 40 hours/week

We need your help in making the internet (and world) a safer, more inclusive, more welcoming place. We are looking for a product advocate to spearhead partnerships that strive to create communities that are vibrant and free from toxicity. If you are a creative business developer with a passion for helping drive important outcomes - Two Hat would love to have you on our team.

Who We Are

Two Hat is an industry leading community technology and content moderation company. Our mission is to help social networks build safe, healthy, and welcoming online communities by removing negative and amplifying positive interactions to empower better human connections. We believe that communities thrive when everyone is free to share online without fear of harassment or abuse. With a global, multi-lingual, multi-cultural mandate, our team works every day to bring joyful interaction to life across dozens of market leading communities - while simultaneously providing insight into the activities and risks within those experiences. Growing healthy, thriving, highly retaining audiences with, and for, our partners drives us every day.

Using a combination of human ingenuity and AI driven tools, we monitor more than 100 billion social interactions a month. Two Hat enables clients across a variety of social networks and gaming companies to build positive user experiences across text, images, and video by detecting and filtering harmful content in real time, before it reaches the community. More than just a filter, Two Hat gives organizations the insights and tools necessary to build and maintain their communities across multiple languages and cultures. Clients benefit from our scalable, autonomous, and transparent solution, as well as our team of industry experts who consult on best practices and industry standards. As a leading provider of content moderation best practices, we believe we can restore the original purpose of the internet - to empower positive human connection and facilitate healthy social online interactions. 

We are leaders in our industry - obsessed with protecting children and the vulnerable. We partner with law enforcement, work with government agencies like the World Economic forum, and have been founding members of industry groups like the Fair Play Alliance. We take this work incredibly seriously and personally.

What We Are Looking For

The Director of Business Development at Two Hat Security is passionate about online communities and creating positive outcomes for our partners using our tools and industry expertise. They are responsible for partnering with our customers to curate an enriching relationship and a deep knowledge of their business goals, products and services. This person believes in our mission and understands how our product offers differentiated, premium solutions to support the development and growth of our customer’s audience. They understand the importance of those audiences and advocate for solutions that will help grow and support engagement and retention within those communities.

Successful candidates will be responsible for:

  • Driving new business development initiatives, strategic planning, and execution for future direction and accelerated growth of the company.
  • Developing and implementing strategic partnership programs to expand the distribution of products and increase revenue across multiple channels and regions.
  • Understanding our customer’s critical business objectives and strategies.
  • Partnering with our customer’s to enable positive business outcomes using our tools and products.
  • Prospecting, qualifying, selling and closing new business to existing and net new customers. 
  • Managing multiple customers simultaneously at various stages of the selling cycle.
  • Working with cross functional teams to help align our product with customer feedback.
  • Driving the sales process with prospective customers as well as expansion within existing accounts. 

The successful candidate has an exceptional sales track record, experience in a team selling environment towards enterprise organizations, an active interest in opportunities to increase customer satisfaction and deepen customer relationships, and demonstrated experience pulling together different areas of expertise to maximize sales opportunities.

Who You Are

You believe in our mission and want to make the internet a place for positive human connection.

You are a self starter, highly capable of taking initiative and proposing solutions when faced with challenges. You are a team player who believes in collaboration to achieve bold goals. 

You love to develop and nurture partnership relationships and see the results of those relationships expand and multiply.


You have a Bachelor’s degree in Business Administration, Sales, Marketing, or a related field, and:

  • 8 - 10 years of experience in sales of complex business software / IT solutions, that experience includes:
    • Extensive knowledge of SaaS subscription models, solid understanding of technology, software structure and security
    • Selling in at the C level with ability to understand complex client needs and provide a comprehensive strategic solution that will meet the immediate and long term requirements and goals
    • Proven track record in business application software sales and experience in a lead role in a team-selling environment. 
    • Collaborating with our product and development teams to engage our strategic clients in our product development and roadmap process
    • Strategic partner and channel management expertise ranging from small to enterprise level organizations
  • In depth knowledge and/or deep passion for the online games industry and/or large scale social media platforms
  • Demonstrated success with large transactions and lengthy sales campaigns in a fast paced and competitive market.
  • Strong negotiating skills and ability to own the commercial contracting process from start to finish   
  • Demonstrated experience building and maintaining a healthy sales funnel
  • An MBA would be considered an asset

The Details

  • Permanent position, 40 hours/week
  • Remote applicants are welcome


Two Hat welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.


Join us

We believe in an internet that is safe for everyone - it is a vision that this team stands behind and strives to create every day.

We believe that we are what we do. We are a growing startup with an evolving culture. Our teams are ambitious, focused on quality, innovative, and deeply conscientious people. Being part of this team means that you get to wake up everyday knowing that you are part of making the world a better, safer place for our children, families, and friends!

As an organization we are focused on delivering a beautiful, quality product to our customers; companies that trust us to keep their communities connected and safe.

Are you optimistic, focused, collaborative, ambitious, and service driven but worried you don't have it all? At Two Hat we know that not everyone gains experience following a traditional path. If you share our values and drive for growth, want to make a difference in the world, and meet most of the qualifications, we encourage you to apply.

Express your interest here and then follow us on Facebook, Twitter, and LinkedIn to learn more about how passionate we are about making the internet a better place.

Thank You

Your application was submitted successfully.

  • Location
    Kelowna, British Columbia
  • Department
    Sales & Business Development
  • Employment Type
    Full Time - 40 hours/week