Language & Culture Specialist

Client Success and Language & Culture · Kelowna, British Columbia
Department Client Success and Language & Culture
Employment Type Part Time

We need your help in making the internet (and the world) a safer, more inclusive, more welcoming place. We are looking for a strategic partner to build credibility as a trusted partner with our most important clients. If you are a collaborative, strategic leader with a passion for building and maintaining relationships - Two Hat would love to have you on our team.

Who We Are

Two Hat is an industry leading community technology and content moderation company. Our mission is to help social networks build safe, healthy, and welcoming online communities by removing negative and amplifying positive interactions to empower better human connections. We believe that communities thrive when everyone is free to share online without fear of harassment or abuse. With a global, multi-lingual, multi-cultural mandate, our team works everyday to bring joyful interaction to life across dozens of market leading communities - while simultaneously providing insight into the activities and risks within those experiences. Growing healthy, thriving, highly retaining audiences with, and for, our partners drives us every day.

Using a combination of human ingenuity and AI driven tools, we monitor more than 100 billion social interactions a month. Two Hat enables clients across a variety of social networks and gaming companies to build positive user experiences across text, images, and video by detecting and filtering harmful content in real time, before it reaches the community. More than just a filter, Two Hat gives organizations the insights and tools necessary to build and maintain their communities across multiple languages and cultures. Clients benefit from our scalable, autonomous, and transparent solution, as well as our team of industry experts who consult on best practices and industry standards. As a leading provider of content moderation best practices, we believe we can restore the original purpose of the internet - to empower positive human connection and facilitate healthy social online interactions.

We are leaders in our industry - obsessed with protecting children and the vulnerable. We partner with law enforcement, work with government agencies like the World Economic forum, and have been founding members of industry groups like the Fair Play Alliance. We take this work incredibly seriously and personally.

What We Are Looking For

We are looking for solution-driven problem solvers to join our multicultural team as a Language and Culture Specialist. As an L&C Specialist, you will be responsible for building and maintaining your respective language. You will use your knowledge of both the language and the cultures which speak this language to ensure that classification is accurate and context based. As language evolves, whether through pop culture or natural progression, the L&C Specialists work together to ensure our clients can be confident that our languages are consistent and up to date. 

What languages are we currently looking for?

  • Chinese (part time - up to 30 hours/week, permanent)
  • Russian (part time - up to 30 hours/week, temporary - up to 18 months)

As our Language & Culture Specialist you: 

  • Understand and communicate the grammar, syntax and cultural specifics of your language
  • Classify the topic & risk of words/phrases
  • Build Smart Rules and groupings of words based on their semantic and morphology
  • Work as part of the Language & Culture team to problem solve issues that may arise within our tool
  • Participate in developing new and better ways of detecting content intended to circumvent our filters
  • Assist with client facing meetings to understand and solve language specific client issues/requests
  • Review chat data to ensure accurate classification
  • Analyze trending words
  • Add vocabulary to your language dictionary based on client requests, global issues, current events and other trends

Who You Are

You believe in our mission and want to make the internet a place for positive human connection.

You are a self starter, highly capable of taking initiative and proposing solutions to observed challenges. You are a team player who believes in collaboration to achieve bold goals. You have a love of details and problem solving.

You have completed (or are pursuing) post secondary education, preferably in language studies, linguistics, or computer science.  You have a strong proficiency in Microsoft Office (Excel and Office) and Google Drive (Sheets and Doc). Experience working with Confluence and/or JIRA is considered an asset. You have a strong proficiency in English in addition to fluency in your first language. Ideally, you have a strong grasp of parts of speech and language rules. You have the ability to keep concise documentation, prioritize tasks based on urgency, and organization skills.

You are familiar with social gaming and/or social networks with a willingness to learn new systems and tools. 

The Details

  • Part Time position, 30 hours/week
  • Successful candidates must be able to work during office hours.
  • Remote applicants are welcome

Two Hat welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Join us

We believe in an internet that is safe for everyone - it is a vision that this team stands behind and strives to create every day.

We believe that we are what we do. We are a growing startup with an evolving culture. Our teams are ambitious, focused on quality, innovative, and deeply conscientious people. Being part of this team means that you get to wake up everyday knowing that you are part of making the world a better, safer place for our children, families, and friends!

As an organization we are focused on delivering a beautiful, quality product to our customers; companies that trust us to keep their communities connected and safe.

Are you optimistic, focused, collaborative, ambitious, and service driven but worried you don't have it all? At Two Hat we know that not everyone gains experience following a traditional path. If you share our values and drive for growth, want to make a difference in the world, and meet most of the qualifications, we encourage you to apply.

Express your interest here and then follow us on Facebook, Twitter, and LinkedIn to learn more about how passionate we are about making the internet a better place.

Thank You

Your application was submitted successfully.

  • Location
    Kelowna, British Columbia
  • Department
    Client Success and Language & Culture
  • Employment Type
    Part Time